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Online Services

You can now order repeat medications, book appointments and view your medical records online via Patient Access.

If you have already signed up for this service and created an account please click here to login.


Applying for Online Access

If you are aged 16 or over, you can apply for Online Access. You will need to come to the surgery with two forms of ID, at least one of which is a Photo ID, and the second with your address (usually a utility bill or bank statement, and must be dated within the last three months). We require ID because you are able to view confidential information, and checking ID ensures that we are giving access only to the person requesting it.

You will be given two NHS guides on getting started with GP Online and guidance on Protecting your Records. You can download them below. Please read them carefully.


Getting Started on GP Online


Protecting Your Records


You will need to fill in a short Online Registration Form which our receptionists will give you, or you can print it here, please complete and bring with you. If you wish to have access to Booking Appointments and Repeat Prescriptions services only then our receptionists will be able to process your application immediately and issue you with a registration document which will enable you to create your own account. There is a walkthrough guide available here.

In addition to accessing appointment bookings and repeat prescription ordering, you may also now apply to have access to the coded parts of your medical record. This requires additional considerations, please see our Patient Information Leaflet here. If you have previously had basic online access and you now wish to apply for access to this part of your medical record, you will need to complete a new Online Registration Form as your usual GP will need to authorise the application first. See previous paragraph for a link to the form.


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Online Access for Children

Parents may find it helpful to have an online account for their children to arrange appointments and order prescriptions. An adult with parental responsibilty can apply for an account on their child’s behalf until the age of 11. At 11, online access will be automatically turned off. This is to avoid compromising a young person’s right to confidentiality surrounding their health care as they reach an age when they may wish to see a doctor without a parent present. A child over the age 11 may wish to apply for their own account and should discuss this with their GP. Access to the medical records will not be granted for any patient under 16.

Any patient (or their representative) who does not have an online account or is having problems with Patient Access can order prescriptions via morland.dispensary@nhs.net.