Accessible Information Standard

By 31st July 2016 all NHS organisations are required to meet the Accessible Information Standard. This aims to make sure that people with disabilities have access to information that they can understand and any communication support they might need.

As part of this process, we want to get better at communicating with our patients. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know. We are keen to hear from you if you have a visual or hearing impairment or another disability and would prefer to receive information in any of the following formats.

Large Print


Easy Read


British Sign Language


Please let us know if you, or someone you know has particular communication needs - you may have requirements that are not shown here.

You can call the surgery on 01865 872448 and ask to speak to the Reception Manager or e-mail your communication preferences to


Morland House Surgery is committed to the support and protection of vulnerable adults and children. Please see our full policies by clicking on the links below.

Child Safeguarding Policy 2017

Adult Safeguarding Policy 2017

Female Genital Mutilation Policy 2017

• If you are concerned about an adult, please visit

• If you are concerned about a child, please visit

Information Technology / Electronic Patient Records

New contractual arrangements came into force on 1st April 2014 requiring GP practices to make available a statement of intent about the following IT developments.

Click below for a full version of the contractual arrangement.

IT / Electronic Patient Records Declaration

Complaints and suggestions

We very much welcome any suggestions for improvement in our service. If you have a complaint about a specific episode we would like to hear about it. This will be dealt with using the practice complaints procedure. Please contact Ms Nollag Mcgrath in the first instance.

Click below for a full version of our Complaints Procedure

Complaints Procedure

NHS Freedom of Information Publication

This Publication Scheme is a complete guide to the information routinely made available to the public by the Morland House Partnership; it is a description of the information about our General Practitioners and Practice. It will be reviewed at regular intervals and we will monitor its effectiveness.

For a full version of the NHS Freedom of Information Publication please click the link below.

NHS Freedom of Information Publication

Violent patients

Violence against staff working in the NHS is a crime. This practice has a zero tolerance policy on violence towards its staff and any incident where staff are abused, threatened or assaulted will result in the patient being reported to the police and no longer eligible to receive medical treatment from this practice.


We ask you for information so that you can receive proper care and treatment.

We keep this information, together with details of your care, because it may be needed if we see you again.

We may use some of this information for other reasons: for example, to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff, pays its bills and can account for its actions. Information may also be needed to help educate tomorrow's clinical staff and to carry out medical and other health research for the benefit of everyone.

Sometimes the law requires us to pass on information: for example, to notify a birth.

The NHS Central Register for England & Wales contains basic personal details of all patients registered with a general practitioner. The Register does not contain clinical information.

You have a right of access to your health records.


You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit, we may need to share some information about you.

We only ever use or pass on information about you if people have a genuine need for it, in your and everyone's interests. Whenever we can we shall remove details which identify you. The sharing of some types of very sensitive personal information is strictly controlled by law.

Anyone who receives information from us is also under a legal duty to keep it confidential.