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Q

Which areas do you take patients from?


A

We currently take patients from the following areas:


Chislehampton
Cuddesdon
Denton
Forest Hill
Garsington
Great Haseley
Great Milton
Holton
Horspath
Little Haseley
Little Milton
Milton Common
Stadhampton
Stanton St John
Tiddington
Waterperry
Waterstock
Wheatley
Worminghall
Sandhills

Q

How do I register with the practice?


A

To register with the practice, please come along to the surgery. You will need to provide identification and complete the appropriate forms, given to you by reception. You will immediately be registered with the Practice, but it may take a few weeks to receive your full medical records.

Alternatively you may print off the online versions of the registration form and medical questionnaire (see links below), fill them out and bring them and identification with you on your first visit to the practice. Identification documents can be a European Union (including British) passport, UK Drivers License and a Utility bill or Telephone (Not Mobile) Bill to confirm your address. Foreign Nationals will have to prove they are ordinarily resident in the UK - and not just visiting.


NHS Family Doctor Services Registration Form


New Patient Questionnaire

Q

I'm under 18 can I see a doctor or nurse on my own?


A

You can! We would be pleased to discuss any worries you have about any aspect of your health, in complete confidence. Fitness, General health, sexuality, contraception, emergency contraception, smoking, drugs, STI, Diet, Relationships. Appointments can be made via reception.

Q

I am carer for a member of my family can you help me?


A

Yes. If you are caring for a member of your family because they are elderly or have physical or emotional needs then please let us know. We can give you information on the centres and agencies that are there to help you. We can also provide with details about local and national services.

If you need information on benefits please contact:


www.carersoxfordshire.org.uk

Q

Are medical students present during consultations?


A

We are an Oxford University teaching practice for medical students. This means that, on occasions, a student will be sitting in during consultations. You will be notified of this and if you have any objections it is your privilege to ask that the student be absent during your consultation. However, these are our doctors of the future and work to the confidential code of practice observed by our practice; they need our help to obtain practical skills.

Q

Do you issue medical cards?


A

New babies and patients registering for the first time (eg – from overseas) will receive a medical card from Primary Care Services England within a few weeks of registering at the practice otherwise no medical card is issued not even if applied for in writing. Patient can request their NHS number from the practice with proof of identity.

Q

I have moved/changed my telephone number do I need to inform the surgery?

A

Yes. Remember to keep us informed if you move house, change your name or telephone number. This will ensure that our records are kept up to date and assures us that you are still living in our practice area.

Q

How do I obtain a sickness certificate?


A

For the first seven days of illness, including Saturday, you can self-certify (Form SC1 which is available from reception). If you are ill for more than seven days you will need a certificate (Med 3) signed by a doctor.

If your employers insist on certification during the first week of illness this will be in the form of a private note, for which there will be a charge.

Q

Do you offer private services?


A

Yes. We are able to offer non-NHS services to patients, which include:

• Private Sick note
• HGV/Adoption/Pre-employment medicals
• Insurance medicals
• Travel vaccinations. The surgery is a registered Yellow Fever Centre.
• 'To whom it may concern ' letters

However, a charge will be made for these services. Please enquire at reception for details.

Q

I have difficulty getting to the surgery/hospital do you provide transport services?

A

Yes. There are a number of transport services available to patients in the practice area. These services are for patients who have difficulty, arranging their own transport to the hospital or doctors surgery.

These transport services are

Ambulance Transport

To check if you are entitled to this service or for more information please contact:

The Patient Advice and Liaison Office (PALS) on 01865 221473

or

Wheatley Care:

This is a voluntary service availible to people living in Wheatley. They provide pre-bookable transport to the surgery and local hospitals. Click here for more information.

Q

How do I get hold of my test results?


A

Your doctor should give you details of how to obtain your results once they are back. Receptionists CANNOT give out results. If there are any problems / abnormalities with your results your doctor will contact you or suggest you make another appointment. Time taken for us to receive results is normally:

• X-ray / Ultrasound - 10-14 days
• Urine / Stool / Swabs - 3-7 days
• Routine Bloods - 3-5 days
• Cervical smears - 5-8 weeks

You will always be sent a letter informing you of the result and when your next smear is due.

Q

What should I do if I want on the spot help when using the Health Service?

A

PALS (Patient Advice and Liaison Service)

The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

• Provide you with information about the NHS and help you with any other health-related enquiry
• Help resolve concerns or problems when you are using the NHS
• Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint Provide you with information and help introduce you to agencies and support groups outside the NHS
• Inform you about how you can get more involved in your own healthcare and the NHS locally
• Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
• Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve, use the link below.


pals.nhs.uk