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Are you living with Diabetes?

We are changing the way we organise appointments and provide support for people who have Type 2 Diabetes by putting in place a new way of working called care and support planning.

What is care and support planning?

This way of working aims to give you the opportunity to get more out of your annual review appointments by reorganising the way things happen and giving you more information before you see our Specialist Diabetes Nurse, Lucy. It should help you to talk about:

• What is important to you

• What you can do to look after your health and stay well

• What support you may need

Who is it for?

Any patient who has Type 2 Diabetes.

Why change things?

This way of working is being put into place across a number of surgeries in the area and is nearly always preferred by patients. It will help both you and our Specialist Diabetes Nurse Lucy make the best use of the time you have in your care and support planning appointment. All the important tests and results needed at your appointment will be available to you before the appointment as well as an opportunity to think through what questions you want to ask and identify your key concerns which you want to talk about.

What does this mean for me?

This means that your care and support planning review will take place over two separate appointments and you will have time to think about what you want to get out of these visits.

What happens at the first appointment?

At the first appointment, (which you will be invited to make in your birth month) you will be asked to attend the surgery to have a number of tests done with a healthcare assistant. The tests will include a blood test (non-fasting), weight, blood pressure and foot check. The healthcare assistant will book your next appointment which will be with our Specialist Diabetes Nurse, Lucy.

What happens next?

Your test results from this appointment will be sent to you with an explanation of what they mean. There will also be a space on the letters for you to make notes. This will give you a chance to think about what you would like to talk about at your care and support planning appointment. It`s most helpful if you bring this set of results with you.

What happens at the care and support planning appointment?

At your care and support planning appointment you will be able to ask questions and talk about what’s important to you and Lucy will raise any issues she is concerned about. Once you both agree on one or two main things to work on, you will get the chance to work out a plan and identify any support you need to help you look after your health.

Useful Links:


What can I do to Improve my Health


www.diabetes.org.uk - Diabetes UK


www.nhs.uk/diabetes - NHS Diabetes information site